totallyradio.com is wholly owned by Festival Productions Ltd, we are committed to protecting your privacy. We
only use your personal information to manage your account and improve
the service. We may use anonymous demographic information to help
When you use totallyradio.com, you agree to allow Festival Productions
Ltd to collect and use your personal information. We may update
to obtain timely notice of any changes. Your continued use of this
site after changes are posted constitutes your acceptance of this
agreement as modified by the posted changes. If you object to such
amended terms, please stop using the site and/or cancel your subscription
by contacting your payment provider.
| + how we use your basic information
| When you become a member of the totallyradio listeners'
club we need to know your name and email, login and password
in order to allow access to the facilities of the listeners'
When you sign up for a newsletter, competition or download something
from totallyradio.com we will need your name and email addresses
and/or home address to send you information you have asked for,
to run a competition or send any prizes you may have won.
If you join the listeners' club or sign up for the newsletter we may
use your email to occasionally notify you of major functionality
changes to totallyradio.com, and special offers from totallyradio.com
that may be of interest to you. If you would rather not receive
special offer information, contact us and ask us to stop providing
| + how we use personal demographic information
When you join the listeners' club we also ask you for some personal
demographic questions (age, sex, payment option, platform, internet
connection, city and country), which we use to monitor user traffic
patterns and site usage. We may also log your IP address for the
same purpose and to protect against fraud. We may disclose such
information to third parties providing business services to us.
In addition, we may use such information when talking to prospective
advertisers or business partners. We will never sell your personal
information or make it available to third parties for marketing
purposes. We reserve the right to disclose personal information
to regulatory authorities, law enforcement agencies or as required
by applicable law.
| + how we use your payment information
When you join the listeners' club or buy downloadable
merchandise from totallyradio.com, you
are asked to select your preferred payment option. Your chosen payment
provider will ask you for personal information and your payment details
in order to process your payment. totallyradio does not hold this
information. totallyradio.com manages
payment for subscriptions through Paypal, Worldpay and Bt Click and
Buy. You can also buy totallyradio.com
merchandise and other products through our retail partners, Amazon,
Record Store and others. Such transactions are managed by those partners
and are completely separate form totallyradio.com.
You should make yourself aware of their privacy policies and terms
| + how we manage your security
Festival Productions Ltd uses appropriate measures to secure all
personal information. totallyradio.com only stores basic personal
information (name, email, age, sex, payment option, city and country).
This is stored, unencrypted, on a secure server. Festival Productions
does not hold your payment details, including credit card numbers.
totallyradio.com uses reputable payment partners who operate stringent
security measures. Please refer to your payment provider for more
A cookie is a small piece of information that a website sends to
your computer, and stores in a file on your hard drive. When you
visit totallyradio.com, we may use a cookie to make it easier for
you to use the site, customise the site to your preferences and
to track usage. For example, we may use a cookie to store your password
so that you don’t have to type it in every time you access
member-only parts of the site. We will only ever use a cookie to
retrieve information from your computer that we originally sent
you in the cookie. Festival Productions Ltd does not use any information
transferred through cookies for any promotional or marketing purposes.
| + linking to other websites
When you use totallyradio.com you may be directed to other websites,
for example, if you click on an advertiser banner or a recommended
link. If you visit a third party site it may send you its own cookies,
ask you for personal information or collect data from you. Some
third party banner advertisers place persistent cookies on your
computer that allows them to recognise your machine every time they
send you an advertisement. totallyradio.com is not responsible for
the privacy policies of third party websites, if you want to stop
such companies sending you cookies, you must contact them directly.
| + how to contact us
If you have any questions or comments, please
contact Festival Productions Ltd at:
PO Box 107 – Brighton – BN1 1QG– UK.