do I use the totallyradio player?
The totallyradio player uses Windows Media Player.
Windows Media Player version 10 is now widely available.
*You will also need the Flash plug-in installed. If you are
using a Mac please click here.
Some users have reported problems when using Windows Media
Player 10. Try checking the "run script commands when
present" option under Tools/Options/Security. Alternatively
use the totallyradio player.
See picture for function
1. Tracking bar - moves from left to right to indicate
the current play position within a show. The indicator can
also be dragged manually to a desired position within a show.
When a show finishes, the indicator will be reset and the
player will start playing the next show in the schedule or
automatically restart a specific show.
2. Status indicators - the indicator displays
one of three states: connecting, buffering (indicated by a
rotating clock) and connected (a smiling face). Rolling the
mouse over the indicator while the player is buffering will
display the percentage of buffering completed.
opens a new window allowing
you to send emails to the
DJ's of a particular show,
request technical support,
approach us about commercial
enquiries or send us a general
message. Alternatively you
may send email to email@example.com
- opens the totallyradio
This link will open the
archive of the current show
you are listening to.
- Opens the totallyradio
6. Schedule - switches to schedule mode.
This will allow you to scroll through this weeks shows and
choose one to listen to by clicking on the show title.
Tell a friend
- opens a new window that
enables you to send a message
to a friend.
- opens the show info page
for the current show.
- additional visuals to
the show playing.
displays the name of the
current show and the name
of the next show in the
- Click and hold the plus
or minus button to increase
or decrease the volume.
Play / pause
- toggles between play and
13. Next show - advances to the next show
in the schedule.
preferences - My totallyradio
When you register as a free member or full subscriber,
you can change your user preferences.
* You can choose whether the site will default to high or
low quality audio streams, to best match your bandwidth
* Free members can use credit points to access high quality
versions of individual shows.
* If you select broadband quality the site will offer you
the best quality stream available to you personally for
that audio file.
* If as a free member you have paid to access a high quality
version of a show, but still receive the 22kbps stream,
make sure you have set your user preference to high quality
* High quality streams are indicated with an asterix*.
N.B. Old archive shows are only available as low quality
but shows since 2003 are available in high quality at 64kbps.
Shows from 9th May 2005 have high quality streams at 128kbps.
You can choose whether to use Windows
Media Player or the totallyradio
You can also change your password and your email using this
You can change these preferences at any time when you are
logged in by going to "My totallyradio". To confirm
changes click on save changes.
If you have problems joining the listener club follow
on screen prompts and re-enter data where appropriate.
* You cannot use the same login password or email as someone
who has already registered.
* Your username and password must be at least 6 characters
If you continue to experience problems please contact our
technical team firstname.lastname@example.org
do credit points work?
points allow you to access high quality streams and locked
shows if you have registered for free membership.
You can use credit points to hear a high quality version of
a free show, or to access a locked show (in either high or
low quality). Locked shows include all archived shows.
* One credit point
provides access to a show for one calendar month.
* Shows accessed using credit points are displayed in "my
totallyradio" under "favourite shows".
* You can buy additional points by going to "upgrade
* You can pay using a credit card or paypal, there are discounts
for buying in bulk.
Upgrade to full membership to enjoy instant and unrestricted
access to everything on totallyradio.
If you wish to cancel your subscription you can do this through
your payment provider (Worldpay or Paypal). Login to the payment
provider at the following websites: www.worldpay.com/shopper,
You will need the user name and password supplied to you by
Worldpay when you subscribed, or the username and password
you chose when you signed up to Paypal.
You cannot cancel your subscription by resetting your membership
status to "free member". It is essential to cancel
the payments directly with Worldpay or Paypal, totallyradio
does not hold your payment details.
If you want to switch from the rolling subscription to
annual membership please ensure that the regular subscription
agreement has been cancelled with Worldpay or Paypal. Contact
us if you have any queries.
If you have signed up using Paypal but your membership
status is shown as "pending" check that your payment
has been cleared by Paypal.
Your memberhsip is only activated once Paypal has cleared
the payment, which in some cases can take several days.
If you have any other queries relating to payments please
N.B. totallyradio cannot offer refunds on unused portions
of a cancelled subscription.
requirements for player?
for Apple Mac users:
Windows - 95, 98, Me,
2000 or XP
166 megahertz (MHz)
per second (Kbps) modem
Media Player 6.4 or
Internet Explorer or
Netscape Navigator version
4.0 or above
You can download Windows
Media Player 10 for PC
Media Player for
System 7.6.1 or later
PowerPC Macintosh 601
processor or faster
Open Transport 1.1.2
QuickTime 3.0.2 or later
32 MB or more of RAM
with 10 MB free for
Windows Media Player
15 MB of free hard disk
Media Player 7 or higher for Mac
Using Windows Media
Player to listen to TR
can select either to use Windows
Media Player or the totallyradio
player to listen.
You will find the option to
switch to Windows Media Player
on the listening options page when you select a show as a non member. Registered users can set their preference in the My totallyradio
listen to totallyradio on my
can choose to listen to
totallyradio with the new
for Mac, a simplified
version of the PC player.
You can also use the standard
Windows Media Player.
Windows Media Player for
order to access free member and full subscriber benefits
you will need to login.
You can login from
the top and left navigation areas or when prompted
to do so.
If you forget your password,
enter your username on the login
page and a reminder will
be sent to you.
N.B. Make sure you use the email
you used to register or the
password cannot be sent.
When you login your member status
will be displayed in the My totallyradio area. If your membership
has expired or been cancelled, or if you have run out of credit points
follow the prompts to upgrade your membership or purchase more credit points.
you experience problems with
your login, please check the
* Did your payment partner complete
and confirm your membership
transaction? If there was a
problem with your payment it
may not have been confirmed
by your payment partner and
totallyradio will not accept
your login details.
* Check your email for confirmation
from your payment partner and
totallyradio. If you have not
received them please re-register
– you will not have been
Was your payment transaction
interrupted? Check your
email; if you have not received
a confirmation email please
Have you used the correct
username and password?
If you have forgotten them
enter your email where prompted
on the login
and a reminder
will be sent to you.
If none of the above applies
please contact us on email@example.com
listening to totallyradio
*If the stream won't play
1. Check that you have unblocked pop-ups in your browser (tools/options/security).
2. Check that you have enabled "run script commands when present" in Windows Media Player (tools/options/security). Do this even if you are using the totallyradio player.
3 . If enabling "run script commands" does not work
deselect it and try making sure "asf files" under tools/options/file
types has the check mark next to it, and that the check mark
box is white, not grayed-out. If it's grayed-out, even with
the check mark, it will not play.
4. Check you have not selected high quality audio as a default
user preference while using a dialup modem connection.
5. Check you have the latest version of windows media player. You should also check your system specification; the minimum requirements are detailed above.
If you are still having problems please email us at firstname.lastname@example.org
with details of your operating system, windows media player version and any other relevant information.
the sound quality is low
and you are using a broadband
or equivalent connection, check
you have selected high quality
audio as a default user preference.
you are still having difficulties,
it may be a problem with
your ISP or with the totallyradio
Please contact us and tell
us of any problems at email@example.com
to the mailing list
can subscribe to the
mailing list by selecting the
mailing list check box on the
email page and sending us your
email. When you register for free membership or full subscription, you are automatically added to the mailing list.
please click the link at
the bottom of the latest
email you received.
supplied from the totallyradio
shop may take up to 30
days to arrive.
For more details please see
If you have a query relating
to an order please email
us quoting your
music through totallyradio
does not undertake transactions
A variety of online retailers
can be linked to via the playlist
page. You can select your preferred
retailer by using the dropdown
menu on the playlist page.
We are always looking for new
retailers who can offer hard
to find material.
*If you have a problem relating
to a music purchase, please
contact the online retailer.