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| How
do I use the totallyradio player? |
The totallyradio player uses Windows Media Player.
Windows Media Player version 10 is now widely available.
*You will also need the Flash plug-in installed. If you are
using a Mac please click here.
Some users have reported problems when using Windows Media
Player 10. Try checking the "run script commands when
present" option under Tools/Options/Security. Alternatively
use the totallyradio player.
See picture for function
information.
1. Tracking bar - moves from left to right to indicate
the current play position within a show. The indicator can
also be dragged manually to a desired position within a show.
When a show finishes, the indicator will be reset and the
player will start playing the next show in the schedule or
automatically restart a specific show.
2. Status indicators - the indicator displays
one of three states: connecting, buffering (indicated by a
rotating clock) and connected (a smiling face). Rolling the
mouse over the indicator while the player is buffering will
display the percentage of buffering completed.
3.
Email -
opens a new window allowing
you to send emails to the
DJ's of a particular show,
request technical support,
approach us about commercial
enquiries or send us a general
message. Alternatively you
may send email to post@totallyradio.com
4.
Archive
- opens the totallyradio
show archive.
This link will open the
archive of the current show
you are listening to.
5.
Homepage
- Opens the totallyradio
homepage.
6. Schedule - switches to schedule mode.
This will allow you to scroll through this weeks shows and
choose one to listen to by clicking on the show title.
7.
Tell a friend
- opens a new window that
enables you to send a message
to a friend.
8.
Show info
- opens the show info page
for the current show.
9.
Movie display
- additional visuals to
the show playing.
10.
Show
information -
displays the name of the
current show and the name
of the next show in the
schedule.
11.
Volume
controls
- Click and hold the plus
or minus button to increase
or decrease the volume.
12.
Play / pause
- toggles between play and
paused playback.
13. Next show - advances to the next show
in the schedule.
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| User
preferences - My totallyradio |
When you register as a free member or full subscriber,
you can change your user preferences.
* You can choose whether the site will default to high or
low quality audio streams, to best match your bandwidth
capacity.
* Free members can use credit points to access high quality
versions of individual shows.
* If you select broadband quality the site will offer you
the best quality stream available to you personally for
that audio file.
* If as a free member you have paid to access a high quality
version of a show, but still receive the 22kbps stream,
make sure you have set your user preference to high quality
streams.
* High quality streams are indicated with an asterix*.
N.B. Old archive shows are only available as low quality
but shows since 2003 are available in high quality at 64kbps.
Shows from 9th May 2005 have high quality streams at 128kbps.
You can choose whether to use Windows
Media Player or the totallyradio
player.
You can also change your password and your email using this
interface.
You can change these preferences at any time when you are
logged in by going to "My totallyradio". To confirm
changes click on save changes.
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| Registration
difficulties |
If you have problems joining the listener club follow
on screen prompts and re-enter data where appropriate.
* You cannot use the same login password or email as someone
who has already registered.
* Your username and password must be at least 6 characters
long.
If you continue to experience problems please contact our
technical team support@totallyradio.com
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| How
do credit points work? |
Credit
points allow you to access high quality streams and locked
shows if you have registered for free membership.
You can use credit points to hear a high quality version of
a free show, or to access a locked show (in either high or
low quality). Locked shows include all archived shows.
* One credit point
provides access to a show for one calendar month.
* Shows accessed using credit points are displayed in "my
totallyradio" under "favourite shows".
* You can buy additional points by going to "upgrade
membership".
* You can pay using a credit card or paypal, there are discounts
for buying in bulk.
Upgrade to full membership to enjoy instant and unrestricted
access to everything on totallyradio.
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| Payment
queries |
If you wish to cancel your subscription you can do this through
your payment provider (Worldpay or Paypal). Login to the payment
provider at the following websites: www.worldpay.com/shopper,
www.paypal.com.
You will need the user name and password supplied to you by
Worldpay when you subscribed, or the username and password
you chose when you signed up to Paypal.
You cannot cancel your subscription by resetting your membership
status to "free member". It is essential to cancel
the payments directly with Worldpay or Paypal, totallyradio
does not hold your payment details.
If you want to switch from the rolling subscription to
annual membership please ensure that the regular subscription
agreement has been cancelled with Worldpay or Paypal. Contact
us if you have any queries.
If you have signed up using Paypal but your membership
status is shown as "pending" check that your payment
has been cleared by Paypal.
Your memberhsip is only activated once Paypal has cleared
the payment, which in some cases can take several days.
If you have any other queries relating to payments please
email us
N.B. totallyradio cannot offer refunds on unused portions
of a cancelled subscription.
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| System
requirements for player? |
for
PC users:
- Microsoft
Windows - 95, 98, Me,
2000 or XP
- Pentium
166 megahertz (MHz)
processor
- 32
MB RAM
- 28.8-kilobits
per second (Kbps) modem
- 16-bit
sound card
- Windows
Media Player 6.4 or
later
- Microsoft
Internet Explorer or
Netscape Navigator version
4.0 or above
- Macromedia
Flash Player
for Apple Mac users:
-
System 7.6.1 or later
-
PowerPC Macintosh 601
processor or faster
-
Open Transport 1.1.2
or later
-
QuickTime 3.0.2 or later
-
32 MB or more of RAM
with 10 MB free for
Windows Media Player
-
15 MB of free hard disk
space
- Windows
Media Player 7 or higher for Mac
*
You can download Windows
Media Player 10 for PC
and Windows
Media Player for
Mac here>>
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Using Windows Media
Player to listen to TR |
Members
can select either to use Windows
Media Player or the totallyradio
player to listen.
You will find the option to
switch to Windows Media Player
on the listening options page when you select a show as a non member. Registered users can set their preference in the My totallyradio
section.
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listen to totallyradio on my
Mac |
Members
can choose to listen to
totallyradio with the new
totallyradio player
for Mac, a simplified
version of the PC player.
You can also use the standard
Windows Media Player.
download
Windows Media Player for
Mac.
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| Logging
in |
In
order to access free member and full subscriber benefits
you will need to login.
You can login from
the top and left navigation areas or when prompted
to do so.
If you forget your password,
enter your username on the login
page and a reminder will
be sent to you.
N.B. Make sure you use the email
you used to register or the
password cannot be sent.
When you login your member status
will be displayed in the My totallyradio area. If your membership
has expired or been cancelled, or if you have run out of credit points
follow the prompts to upgrade your membership or purchase more credit points.
If
you experience problems with
your login, please check the
following:
* Did your payment partner complete
and confirm your membership
transaction? If there was a
problem with your payment it
may not have been confirmed
by your payment partner and
totallyradio will not accept
your login details.
* Check your email for confirmation
from your payment partner and
totallyradio. If you have not
received them please re-register
– you will not have been
charged.
*
Was your payment transaction
interrupted? Check your
email; if you have not received
a confirmation email please
re-register.
*
Have you used the correct
username and password?
If you have forgotten them
enter your email where prompted
on the login
page
and a reminder
will be sent to you.
If none of the above applies
please contact us on support@totallyradio.com
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| Problems
listening to totallyradio
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*If the stream won't play
1. Check that you have unblocked pop-ups in your browser (tools/options/security).
2. Check that you have enabled "run script commands when present" in Windows Media Player (tools/options/security). Do this even if you are using the totallyradio player.
3 . If enabling "run script commands" does not work
deselect it and try making sure "asf files" under tools/options/file
types has the check mark next to it, and that the check mark
box is white, not grayed-out. If it's grayed-out, even with
the check mark, it will not play.
4. Check you have not selected high quality audio as a default
user preference while using a dialup modem connection.
5. Check you have the latest version of windows media player. You should also check your system specification; the minimum requirements are detailed above.
If you are still having problems please email us at support@totallyradio.com
with details of your operating system, windows media player version and any other relevant information.
*If
the sound quality is low
and you are using a broadband
or equivalent connection, check
you have selected high quality
audio as a default user preference.
*If
you are still having difficulties,
it may be a problem with
your ISP or with the totallyradio
server.
Please contact us and tell
us of any problems at support@totallyradio.com
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| Subscribing
to the mailing list
|
You
can subscribe to the
mailing list by selecting the
mailing list check box on the
email page and sending us your
email. When you register for free membership or full subscription, you are automatically added to the mailing list.
To unsubscribe
please click the link at
the bottom of the latest
email you received.
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| Buying
totallyradio merchandise |
Goods
supplied from the totallyradio
shop may take up to 30
days to arrive.
For more details please see
our terms
and conditions.
If you have a query relating
to an order please email
us quoting your
order number.
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| Buying
music through totallyradio |
totallyradio
does not undertake transactions
directly.
A variety of online retailers
can be linked to via the playlist
page. You can select your preferred
retailer by using the dropdown
menu on the playlist page.
We are always looking for new
retailers who can offer hard
to find material.
*If you have a problem relating
to a music purchase, please
contact the online retailer.
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